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Cartridge FAQ's


What’s a remanufactured toner cartridge?
A cartridge that utilizes the existing plastic shell and is rebuild to proper manufacturing specifications.

What happens if I have a defective cartridge?
METROLASER will replace any defective cartridge free of charge within 24 hours

*What does it mean when we say a company is an STMC Certified supplier?
A manufacturer that has gone through the rigorous steps of meeting all their requirements established by a panel of industry leaders in an effort to control and improve quality and product uniformity. 

What does “Compatible” mean?
A compatible is a cartridge that is either manufactured or remanufactured by a company other than the manufacturer (brand) of your printer.

What is a Remanufactured toner cartridge?
A cartridge that has been rebuilt and test for quality.  This is not the same as a drill-n-fill.  A true remanufactured cartridge gets new wiper blades, drums and a new chip.  Many lower end producers will cut corners and will try to get away with leaving the old drums, blades and chips on the cartridge. 

What’s the difference between a toner cartridges and an ink-jet cartridge?
Toner cartridges are used on Laser printers or copiers while ink is used for ink-jet printers.

Why use cartridges made by an STMC certified manufacturer?
Although they may be slightly more expensive, you can reduce down-time and improve your efficiencies
Can a METROLASER cartridge void a printer warranty?
No it will not.  According to the Magnusson Moss Act, the printer manufactured doesn’t have the right to prevent a remanufactur

Can a METROLASER cartridge void my printer warranty?  NO

MAGNUSON-MOSS Warranty Improvement Act
United States Code Annotated • Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties 15 Section 2302

© No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer’s using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection may be waived by the Commission if:

1. The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and
2. The Commission finds that such a waiver is in the public interest.

How does this law help the consumer?
Using METROLASER printer cartridges does not void your printer warranty. The manufacturer of the printer can’t void your warranty because you use a cartridge made by a differing manufacturer.  This law prohibits the manufacturers of your equipment from requiring the use of OEM ink or toner or charging extra fees if you use products other than OEM products with their equipment.  Those actions are in violation of existing anti-trust acts:

The Sherman and Clayton Antitrust Acts – IBM vs. The United States
The Supreme Court (IBM vs. The United States) held that IBM could not threaten customers with termination of their data processing equipment leases just because they did not use supplies manufactured by IBM.  This practice is constituted a tying agreement and was found to be in violation of the Sherman and Clayton Antitrust Law.

What happens if your cartridge damages my printer?
In the unlikely event that our cartridge would damage your printer, we pay for the repair or replace the printer if necessary.


**This page will be enhanced with more information...Please check back in a couple weeks**